Terms of service

1. Seller and Scope of These Terms

These Terms govern purchases made through Renaroque.com and form part of the terms applicable to orders placed through the store.

The seller is Pablo González Martín, a self-employed individual established in Spain, operating under the trade name Renaroque.

Spanish Tax ID (NIF): 12332833A
EU VAT ID / ROI: ES12332833A
Business and mailing address: Calle Camino de Cabrerizos 4, 1.º C, 37439 Castellanos de Moriscos, Salamanca, Spain
Email: renaroquedesigns@gmail.com
Phone: +34 651 18 70 63

The address above is not a store or premises open to the public.

General information about the seller and use of the website is available in the Legal Notice and Contact Information.

These Terms apply to the standard Renaroque.com checkout both when the buyer has the legal status of a consumer and when the buyer is acting in the course of a business or professional activity. Provisions that specifically grant rights to consumers apply only where the buyer legally qualifies as a consumer.

2. Ordering Process and Contract Formation

To make a purchase, the customer selects the available products and options, provides the required information, chooses from the shipping and payment methods available for the order, and reviews the information before completing the purchase.

Before completing the order, the customer can identify and correct the information entered and review the selected products and options, delivery address, shipping method, payment method, and total amount shown.

When the customer validly completes checkout using the final function that entails an obligation to pay, once payment has been authorized or processed and the order has been correctly registered by the store system, the sales contract is concluded.

Shopify automatically sends an order confirmation to the email address provided by the customer. This communication confirms receipt and the main details of the order. It does not give Renaroque a later right to accept or reject at its discretion a contract that has already been concluded.

If payment is not authorized or the purchasing process is not completed correctly, the order will not be considered finalized.

Renaroque electronically stores the order record and related communications through Shopify. The customer may keep the confirmation received by email and access order information through the links provided and, where applicable, through the customer account.

These Terms are made available before the contract is concluded in a form that allows them to be stored or reproduced. Contractual information that must legally be provided after conclusion of the contract on a durable medium will be provided by email or another appropriate means.

Contracts may be concluded in Spanish, English, French, or German, depending on the language available and selected in the store during the purchasing process.

The specific information shown on the product page and at checkout for a particular order forms part of the terms of that purchase. Any individual modification expressly agreed with the customer will also form part of the relevant contract.

3. Products and Made-to-Order Production

Renaroque products are handcrafted historical costume jewelry pieces made after the order is received. Renaroque does not ordinarily keep fully finished items in stock for immediate sale.

The options available in the catalog, such as finish, color, length, size, type of closure, earring hook, or pendant, form part of the standard configurations offered for each product.

The fact that an item is made after the order is received or includes one of these standard options does not, by itself, make it a legally personalized product.

Where an individual modification outside the ordinary catalog options is agreed, its scope and, where applicable, any additional cost will be communicated before it is carried out.

The effect that a particular customization may have on the right of withdrawal will depend on the actual characteristics of the order and the applicable law.

4. Availability and Inability to Produce an Item

Because pieces are made to order, a required component may exceptionally become unavailable or it may become materially impossible to produce the requested item.

If a required component is temporarily unavailable, Renaroque will contact the customer, explain the situation, and allow the customer to decide whether to continue with or cancel the order.

If production becomes impossible, Renaroque may propose an alternative or modification. No substitution that changes the contracted product will be made without the customer's acceptance.

If the customer does not accept the alternative, or if the order cannot be fulfilled, the corresponding amounts will be refunded without undue delay.

5. Prices, Taxes, and Charges

The applicable price is the price shown to the customer during the purchasing process for the selected product and options.

The price shown includes the taxes that Renaroque is required to charge on the transaction. Shipping charges and any other known additional charges applicable to the order are shown before the customer confirms and pays for the purchase.

Renaroque will not add its own charges after the contract has been concluded if those charges were not disclosed before the order was placed.

Prices may be changed for future purchases. A later price change does not alter the price of a contract already concluded.

If Renaroque discovers after conclusion of the contract that the price shown and charged was incorrect, Renaroque will not increase the price or cancel the order solely for that reason. The error may be corrected for future orders.

6. Payment

Available payment methods depend on the country, market, and checkout process. The options actually available for each order are those shown to the customer during checkout.

Payment is collected automatically when checkout is completed or through the external payment provider selected by the customer.

Use of a payment provider may be subject to that provider's own technical or contractual terms. The involvement of a payment provider does not replace Renaroque as the seller or reduce any rights the buyer may have against Renaroque.

7. Preparation, Changes, and Cancellation Before Shipment

Orders have a preparation period of up to 3 days.

This period covers order preparation and is separate from transit time.

While an item is being made, Renaroque will try to accommodate changes requested by the customer where technically possible. If a change involves an additional cost, that cost will be communicated in advance and will not be applied without the customer's acceptance.

In addition to any automatic options Shopify may provide, Renaroque accepts manual cancellation of an order with a full refund as long as the order has not yet been handed over to the carrier for shipment.

Once the order has been shipped, cancellations, returns, withdrawal, and refunds are governed by the Returns and Refunds Policy.

8. Shipping, Delivery, and Transfer of Risk

Available destinations, shipping options, charges, transit times, tracking, and other delivery conditions are described in the Shipping Policy.

Transit times are additional to the preparation period.

Specific delivery timeframes communicated during the purchasing process form part of the conditions applicable to the order.

Where Spanish consumer law applies and no other period has been validly agreed, the order will be performed without undue delay and, in any event, within the statutory maximum period of 30 calendar days from conclusion of the contract.

Where Renaroque arranges the transport of an order for a consumer, the risk of loss or damage passes when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the product, except where applicable law provides otherwise because the consumer has independently contracted a carrier that was not offered by Renaroque.

Stated transit times do not remove any rights the customer may have where there is a legally relevant delay or a failure to comply with the delivery obligation.

9. Customs and Imports

Destinations outside the European Union may be subject to import taxes, customs duties, or customs handling charges.

As a general rule, except for the specific arrangement applicable to the United States, these amounts are payable by the buyer or recipient where applicable and are charged at destination by customs authorities or the relevant operator. Where the exact amount cannot be calculated in advance, the customer will be informed before contracting that such charges may apply.

For Renaroque's ordinary commercial shipments to the United States, duties are currently paid at origin, subject to the conditions and limits explained in the Shipping Policy.

Where the buyer was informed in advance of the applicable import charges and the failure or refusal to pay those charges directly causes the shipment to be returned, stored, abandoned, or destroyed, no fixed penalty or automatic forfeiture of all amounts paid will apply.

Only actual, reasonable, direct, documented, and non-recoverable costs and losses attributable to that conduct may be taken into account, after deducting any carrier or insurance compensation, refunded fees or duties, recovered value, or other compensation obtained by Renaroque. Any remaining balance will be refunded.

This rule will not apply where the issue is attributable to Renaroque or where Renaroque is legally required to bear its consequences.

Detailed conditions concerning imports, customs incidents, returns, and reshipments are set out in the Shipping Policy.

10. Withdrawal, Returns, and Refunds

Cancellation, right of withdrawal, voluntary returns, and refunds are governed in detail by the Returns and Refunds Policy.

Making a standard model to order does not, by itself, exclude the right of withdrawal.

Exceptions to the right of withdrawal apply only where the requirements established by applicable law are actually met.

These may include, where applicable, the exception concerning certain earrings delivered with a hygiene seal that has been unsealed after delivery, as explained in the Returns and Refunds Policy.

Nothing in these Terms reduces any mandatory rights available to the consumer.

11. Conformity and Statutory Warranty

Renaroque must deliver products that conform to the contract.

Where Spanish consumer law applies, Renaroque is liable for any lack of conformity existing at the time of delivery that becomes apparent within the statutory period of three years from delivery of the goods.

Where there is a lack of conformity, the consumer may use the remedies provided by law, including, as applicable, repair, replacement, price reduction, or termination of the contract.

Any repair or replacement that applies will be carried out at no cost to the consumer and in accordance with the conditions and timeframes established by applicable law.

These statutory rights are separate from any additional commercial solution Renaroque may offer.

Consumers in other territories retain any mandatory protections that apply to them and that cannot be contractually excluded or limited.

12. Information Provided by the Customer

The customer must provide the information reasonably necessary to manage the order, payment, and delivery.

For orders involving physical products, a phone number is requested because it is necessary to arrange transport, manage delivery, and resolve possible shipping issues.

The customer should ensure that the billing and delivery information provided is accurate and notify Renaroque of any relevant error as soon as it is detected.

Personal data is processed in accordance with the Privacy Policy.

13. Shopify and Third-Party Services

Renaroque.com uses Shopify as its e-commerce technology platform.

Shopify and any other technical or payment providers involved in the process do not replace Pablo González Martín, operating under the trade name Renaroque, as the seller of products purchased through Renaroque.com.

External links, intellectual property, and general rules governing use of the website are addressed primarily in the Legal Notice.

14. Liability

Renaroque is responsible for performing its contractual obligations in accordance with applicable law.

Nothing in these Terms excludes or improperly limits Renaroque's liability for breach of contract, lack of conformity, delivery, damages, or any other liability that cannot legally be excluded or limited.

Renaroque will not be responsible for damage or non-performance attributable exclusively to the buyer, to the extent permitted by law.

Events of force majeure or other circumstances legally treated as fortuitous events will be governed by applicable law. This provision does not limit Renaroque's obligations regarding delivery, transfer of risk, product conformity, refunds, or any other liability that cannot be contractually excluded or limited.

15. Changes to These Terms

Renaroque may update these Terms where necessary due to legal, technical, operational, or commercial changes.

New versions will apply only to contracts concluded after they take effect.

A later amendment to these Terms will not retroactively alter the terms of an order already contracted or reduce rights already acquired by the customer.

If any provision of these Terms is found to be void, invalid, or unenforceable, that finding will not by itself affect the validity of the remaining provisions where they can remain in effect separately.

16. Governing Law, Complaints, and Dispute Resolution

These Terms and contracts concluded through Renaroque.com are governed by Spanish law.

Where the buyer is a consumer and Renaroque directs its activities to the buyer's country of habitual residence, this choice of law will not deprive the consumer of any mandatory protection granted by applicable rules that cannot be excluded by contract.

Any dispute will be submitted to the courts that have jurisdiction under the applicable mandatory rules. These Terms do not require a consumer to submit exclusively to the courts where Renaroque is established where the consumer is legally entitled to another forum.

Questions and complaints may be sent to renaroquedesigns@gmail.com.

When a consumer submits a complaint, Renaroque will provide written confirmation or confirmation on another durable medium, together with a reference that allows the complaint to be identified.

Renaroque is not currently affiliated with any consumer alternative dispute resolution entity.

Where a complaint submitted directly by a consumer has not been satisfactorily resolved, Renaroque will provide, on paper or another durable medium, information about at least one alternative dispute resolution entity competent to deal with the complaint and will state whether Renaroque will participate in proceedings before that entity. This information will be provided when responding to the complaint or, if no express response is given, within the maximum period required by applicable law.

Use of alternative dispute resolution mechanisms does not limit the consumer's right to bring a claim before the courts that have jurisdiction.

17. Contact

For questions relating to an order or these Terms:

Pablo González Martín — Renaroque
Calle Camino de Cabrerizos 4, 1.º C
37439 Castellanos de Moriscos, Salamanca, Spain
Email: renaroquedesigns@gmail.com
Phone: +34 651 18 70 63

The address above is a business and mailing address and does not provide in-person customer service.